On Friday, Apple announced that it was launching a new Replacement Program for affected iPhone 11 units. iPhone 11 units produced between September 2019 and May 2020 are eligible for this issue, which will address touch screen issues that were troubling iPhone 11 owners.
Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.
If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.
Affected customers can make an appointment at an Apple Store or contact an Apple Authorized Service Provider for the free repair. Apple also offers the option for mail-in service. Apple advises you should backup your iPhone before getting it serviced. Apple also advises if the display is cracked or broken, it should be fixed before the touchscreen can be serviced.
If you already paid Apple or an AASP for this issue, you can contact Apple to see if you can be reimbursed for the cost of the repair.